TOS
GENERAL TERMS AND CONDITIONS
Start of validity: 06/01/2024
1. Service provider data
DS Wash Mosoda Kft.
Headquarters: 1089 Budapest, Bíró Lajos u. 64.
Location / DS Fresh salon 1089 Budapest, Bíró Lajos u. 64.
Central email address: info@dsfresh.hu
Letters sent to the central email address will be answered within 24-48 hours during working hours. Letters received on weekends or holidays are answered within 24-48 hours after the weekend or holiday
Telephone customer service contact: https://dsfresh.hu/hu/ as indicated on the page.
Availability of the service provider's website: https://dsfresh.hu/hu/
General Terms and Conditions are available on the Service Provider's website
2. General rules, contracting party, scope of contract
For the users (users or customers) of DS Wash Mosoda Kft., as a Service Provider, these General Terms and Conditions (hereinafter: GTC) contain the basic rights regarding the services available at DS Fresh locations and through the dsfresh.hu interface and obligations regarding the cleaning of various textile products.
By accepting these General Terms and Conditions, a written contract is created between the user and DS Wash Mosoda Kft., which legal relationship is mutually recognized by both parties. The client has familiarized himself with the signed contract in advance and considers it binding. The service provider is obliged to ensure the availability of the contract at all times for the user.
Special, individual conditions are not part of the published General Terms and Conditions, but do not exclude separate agreements with corporate users, with conditions appropriate to the type of business.
3. General conditions of using the website
The user may use the website solely at his own risk.
The entire website (texts, images, graphic elements, etc.) is protected by copyright, so it is forbidden to copy, modify or distribute it for commercial purposes!
The following shall be taken into account and observed:
- LXXVI of 2009 on the general rules for starting and continuing the activity. law,
- the CLV Act of 1997 on consumer protection, amended several times,
- XLVII of 2008 on the prohibition of unfair commercial practices. law, and
- Act V of 2013 (Ptk.).
4. Services available
DS Wash Mosoda Kft provides washing, drying, wet cleaning, ironing and ozone cleaning services in the units of the DS Fresh network.
The cleaning is carried out based on valid domestic procedures and the so-called with wet cleaning technology. In this method, no organic solvents are used, dirt is removed in water with minimal mechanical processing on special equipment, using unique detergents. Finishing operations of garments are carried out by hand ironing and/or on shaping equipment, for flat linen they are dried and machine ironed as needed.
In uncertain cases, the application of the appropriate treatment method is left to the judgment of our specialist. For example, in cases where the product manufacturer/distributor does not mention the applicability or prohibition of wet cleaning technology on the label sewn into the product, or if the sewn-in label does not contain specifications regarding the material or treatment, we make a decision based on professional experience. By using the service, the Customer acknowledges that the cleaning procedure used may sometimes differ from the procedure indicated on the label sewn in by the manufacturer, the Service Provider applies the procedure under the responsibility of the Customer and with his consent.
Users can use the services online via the website https://dsfresh.hu/ or in person at a DS Fresh shop.
5. The process of purchasing on the website
The website presents the door-to-door service process and provides users with the option of online ordering. The user can browse the website using menu items. You can order the cleaning selected on the website by item or in package offers. The content, size and quality limitations of the packages, related services performed, as well as commitment deadlines and other conditions are displayed on the webpage.
Selection of services:
The user can purchase the selected package or item to be cleaned or extra service by placing it in the shopping cart. In the case of daily / frequent use, the registered customer can purchase at a discount by topping up the balance, as indicated on the website.
The selected package can be added to the cart using the selection button, and the required number of pieces can be set next to the product in the cart.
The user can check the contents of the cart using the Shopping cart menu item, where you can modify or delete items and quantities.
By clicking the Order button, the User can continue the purchase process.
Schedule pick-up and delivery
In order to finalize the Order, the User must specify the place and time of the soiled pick-up and clean delivery.
You can choose the delivery time slots as suggested by the system, taking into account the processing times. The user can record more than one delivery address, and can select the address for a given order from a list.
The Service Provider reserves the right to predetermine delivery time slots.
Finalize Order
Based on the selected items to be cleaned, the system aggregates the value of the order. If the order has reached the minimum delivery value, no delivery costs will be charged. Below the minimum order value, the delivery fee is automatically charged by the system.
The User can redeem a coupon by entering the coupon code. The discount is automatically calculated by the system.
The User's available balance is automatically deducted from the payment. In addition to the balance, the system automatically displays the amount to be paid by placing the order.
With the order, the user acknowledges that he/she is obligated to pay.
Ordering is not subject to registration, but at the same time the minimum data to be provided when placing the order is: Name, email address, address, phone number. The system automatically sends the invoice for the payment to the specified name and address to the specified email address, and the phone number is given to the courier.
Order Confirmation
After sending the order, the user will receive a confirmation by e-mail. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full and he cannot receive messages. The user acknowledges that this confirmation is only an automatic confirmation.
Registration
The User has the option to register before or after the order. You can register with an email address or a Facebook account, by entering your name, address, contact information and password.
Registered users can also access historical order data, enter and maintain a password, billing data, and delivery addresses related to their profile, and see their balance.
6. The process of ordering on-site services
The user can drop off items for cleaning at the premises in person during opening hours, and then pick up the cleaned items in person. If the User wishes to use a by-kilo service, but does not have the opportunity to weigh the textile before payment, in case of a personal order it is possible measure the weight.
Only personal order in the shop is it possible: to pay in cash, to clean a wedding dress, to clean a carpet, or to drop off clothing with an individual value exceeding HUF 100,000.
7. Prices, payment methods
The gross unit prices of the cleaning (special wet cleaning and finishing operations of textile products, or washing and related operations) are included in the itemized price list posted at the site. The website contains the gross price list for door-to-door services published online. The Service Provider reserves the right to revise and amend the price list.
The Customer agrees to the following:
- The consumer pays the fee in advance, at the same time as ordering cleaning, for which he receives an invoice. In the case of personal delivery, it is not possible to modify the invoice after leaving the shop.
- In case of online orders, you will always receive a VAT invoice to your registered email address.
- This contractual condition differs from the provision of the Civil Code, according to which the contractor's fee is due upon the performance of the contract, so the consumer's consent is required in advance. If he agrees to the above contractual condition, the Customer waives his right of retention in case of breach of contract. If the Customer does not agree, the Service Provider has the right to refuse the order, given that our company can freely choose the other contracting party.
Top up balance:
The User has the option to add a balance to his own wallet online in the menu item "Top Up Balance". The Service Provider rewards the top-up of the balance with a bonus, as published on the website.
The balance can only and exclusively be used to order a textile cleaning service online, so it is considered a use of the cleaning service. The balance is not returned by the Service Provider and cannot be exchanged for cash.
Payment methods:
Orders placed on the https://dsfresh.hu/ website must be settled online.
Online bank card payments are implemented through Barrion's system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.
In the case of products delivered at the DS Fresh location, the service fee can be paid on the spot in cash or by bank card, or the User can pay the value of the ordered products online using the link in the confirmation e-mail.
POS Terminal and on-site bank card payments are provided by MyPOS.
The webshop online payment is provided by the service provider Barion Zrt.
Neither cash nor bank card payment is possible with the courier, in the case of online orders and order additions, the fee must be settled online, electronically.
8. Invoicing
An e-invoice is automatically issued to the user after the balance has been topped up and an order with a payment obligation has been placed. The invoicing service provider: Számlázz.hu
Company: KBOSS.hu Kft.
Website: https//www.szamlazz.hu
Email: info@szamlazz.hu
The e-invoice is sent to the e-mail address provided by the user during registration.
If the order does not entail a payment obligation (fulfilled from the users’ balance), the Service Provider is not obliged to issue an e-invoice.
9. Receiving products for cleaning
Products can be handed in for cleaning at the premises in person during opening hours or online at www.dsfresh.hu.
The Service Provider issues an itemized commitment ticket for the textile product personally handed over for cleaning on site.
The courier will attempt to pick up orders placed online on the day, time slot and location according to the order. If the user is not available in the time slot according to the order and the delivery is not carried out due to the fault of the customer, then the repeated delivery is subject to a fee.
The courier receives the product delivered for cleaning in the bag prepared by the customer, and then places it in his own bag with the DS Fresh logo. In this way, it checks compliance with the maximum size and weight limits. If the user wishes to deliver more or an inadequate amount of clothes compared to the ordered one, the Service Provider may refuse to accept it in the absence of a prior order. The user can also place an additional order in the presence of the Courier.
The user undertakes not to place the following products in the bag:
- non-washable or cleanable products (except items intended for ozone disinfection only)
- heavily contaminated items (e.g. items contaminated with oily, human or animal faeces, items contaminated with other harmful substances or chemicals)
- items exceeding HUF 100,000 individual value
The user is responsible for any damage that can be connected to any object left between the clothes (for example, but not limited to: pens, stabbing or cutting tools, paper handkerchiefs, metal objects) and thus causes damage to the user's or other user's clothing, as well as the machines and equipment owned by Wash Mosoda Kft. DS Wash Mosoda Kft. is not responsible and does not pay compensation if the user leaves the bag to be cleaned unattended until the courier arrives.
The courier delivers the dropped-off bags to the laundry, and the items of clothing are collected at the cleaner's premises. We record the status of the products submitted for cleaning - which can also be accessed afterwards - with a video recording. In the event of an irregularity, we will notify the Customer by email or by telephone before starting the work, asking for his consent or his intention to refuse.
If the service ordered online and the items of clothing delivered do not match, the Service provider may suspend the cleaning. In the event of a problem, we will notify the Customer electronically or by phone before starting work. If the proposed procedure and possible package price difference are approved, we will send an approval to the Customer, which can be approved and settled online by entering the dsfresh.hu website. The cleaning only starts after that. In this case, we will inform the Customer of the new commitment deadline for the performance of the service, the Service Provider is not responsible for the delay.
By placing the order and paying the fees, the Customer acknowledges the rules on liability.
If this is not done because the user:
- sent in a faulty item of clothing, for which the user do not wish to take responsibility for cleaning
- sent a piece of clothing that does not match the number of pieces paid and refuses to pay the difference,
the service provider returns the garments to the user in their unchanged form, without cleaning. This is considered a withdrawal from the contract, see Clause 14.
10. Delivery of cleaned products
The garment delivered personally to the shop can be claimed with the itemized commitment ticket. The person presenting the itemized receipt or delivery note is entitled to receive the cleaned product, the identity of the recipient is not checked by the Service Provider.
In the event of loss of the itemized ticket, the item of clothing will be issued after 7 working days to the person who provides a precise description of the item of clothing and can prove his identity with an authentic document, which data will be recorded. In the event that the Customer loses the itemized ticket and another person has already picked up the clothing by the time of notification, the company is not liable to pay compensation.
The delivery of the garment placed with the online order is carried out by the Service Provider, and it is considered fulfilled as the customer recives the bag(s) from the courier.
If the user is not available in the time slot according to the order and the delivery is not carried out due to the fault of the customer, then the repeated delivery is subject to a fee.
11. Quality and quantity complaint
Upon release/receipt, the cleaned textile product must be checked by the Customer at the place of release/receipt. The Customer may initiate a possible cleaning complaint with the Service Provider together with the itemized list received and the identification tag attached to the given product, no later than 24 hours after receipt.
In the event of a quantity claim, the Service Provider reserves the right to determine the location of the missing piece within 21 days before the Customer can submit a complaint.
The Service Provider is charged with an accessory warranty obligation in connection with the cleaning. In the event of faulty performance, the Customer may assert a warranty claim and request repeated cleaning of the cleaned textile product, which, in justified cases, the Service Provider will perform once free of charge (in case of failure, no further operation will be carried out).
After receiving the textile product, the business Customer must check the textile product at its own premises, notify the Service Provider, and store the quality-objectionable products until the complaint is resolved.
The online Customer, in accordance with his obligation to cooperate, first addresses the Service Provider with his complaint, by making an entry in the Buyers' Book. The service provider will investigate and respond to the Customer's entries within 30 days. In the event of a verbal complaint, the Service Provider immediately investigates the complaint (if possible, immediately resolves the legitimate problem) and records it. If he cannot investigate the complaint immediately, he will inform the complainant about this and the expected time of the response. The Service Provider reserves the right to use an external expert to investigate the complaint. Possible complaints can also be reported via the e-mail address info@dsfresh.hu or the telephone number +36 30 350 7178.
In the event of rejection of the complaint, the Service Provider shall notify the Customer in writing of the reasons for this, and, in the event that it maintains its complaint, indicate which authority/dispute resolution forum it may initiate proceedings with. The legal effects of the decision of the competent Conciliation Board apply not only to the decision containing the obligation, but also to the settlement approved by the decision, if both parties have submitted a declaration of submission. In the event of a disputed quality complaint, we will ask an independent expert/specialist institute to provide an expert opinion on the textile product.
12. Liability
The existence and legibility of the care label attached to the product or the label printed on the product (raw material composition, handling instructions) is a legal condition for placing the goods to be cleaned on the market. In the absence of this, we undertake the cleaning only at the risk and responsibility of the Customer, using the gentlest possible method. This is recorded in writing by submitting the order.
We take no responsibility:
-for damages that depend on the quality of the products to be cleaned and that are not visible during the intake by a specialist (hidden material and construction defects, especially, but not exclusively, insufficient strength of weaving and seams),
- furthermore, for changes related to the colour and pattern of the textile material, as well as
- for previous unprofessional treatment.
The responsibility of the company does not extend to improper use of the product by the consumer, or for damage resulting from wear and tear, which was visible or invisible before the start of cleaning.
We are not responsible for buttons, zippers, other closure accessories, buckles and non-textile decorative elements, or for the foam inserts, as well as for items and valuables left in the clothing product (pockets).
We may charge a possible additional fee for the cleaning of heavily soiled clothing products, the Customer will be informed of this in advance.
The Service Provider reserves the right to involve a third party for the performance, with prior notification to the Customer. In accordance with the Civil Code, the Service Provider is responsible for its subcontractors as if it had performed the service itself.
13. Service provider's liability for damages
If the Service Provider's negligence has been established by an independent party, the purchase price and age provided by the Customer must be taken into account to prove the extent of the damage, with a receipt proving the purchase. In the absence of this - since the retention period for the purchase receipt is 8 years in the case of a business, at least 2 years in the case of a consumer - the product must be considered older than 2 / 8 years.
If the purchase receipt is available, the amount of compensation for the price of the product:
- 70-80% if the goods were purchased within three months,
- 50-60% if the goods were purchased within twelve months,
- 30% if the goods were purchased more than twelve months ago.
The amount of compensation may never exceed the value of the product.
The basis for calculating the damage value is always the value of the textile product at the time it was submitted for cleaning, which is influenced by the current condition of the product in addition to the purchase price and age.
The Service Provider sets HUF 80,000 as the upper limit of compensation.
In addition, the Service Provider excludes from its scope of responsibility the cases detailed in points 4, 9. 12. 15 and 16.
Furthermore, the service provider is not liable for any loss of profit, loss of income or business, loss of expected savings, or direct or indirect damage.
The service provider is not responsible for reasons beyond its control, e.g. vis maior, government measures, terrorism, demonstrations and closures, sabotage, etc. for damages resulting from failed service.
14. Delayed collection
At the time of intake, the Service Provider and the Customer mutually agree, which binds them both. If the Customer does not pick up the finished textile product at the agreed date,
- beyond 4 weeks, the Service Provider is not obliged to refund any fees and costs paid, but may demand reimbursement from the Customer for costs incurred in connection with storage,
- the Service Provider is obliged to keep the products handed over for cleaning for 6 months from the completion of the service,
-after the 6-month wait, the Service Provider can give the unredeemed items to charitable institutions.
15. Withdrawal from contract
The user has the right to withdraw from the contract until the cleaning has started by the service provider.
It is possible:
- by cancelling the courier order: the user can cancel or reschedule the courier by email or by phone until 15:00 the day before the chosen delivery date
- by refusing to accept condition (fault reported by the Service Provider) of the products delivered for cleaning,
- if the Service Provider indicates that the products received for cleaning do not correspond to the quality or quantity of the products according to the paid package and the user refuses to pay the difference.
In these cases, the Service Provider returns the items of clothing in its possession to the customer without cleaning, in their original condition. The Service Provider reimburses the user for the price paid for the cleaning service. The Service Provider is entitled to deduct its incurred costs from the price paid. The amount of this: HUF 4,000 per delivery.
16. Wet cleaning procedure
The cleaning is carried out based on valid domestic procedures, the so-called with wet cleaning technology, see Point 4.
Wet cleaning is an environmentally friendly, sustainable solution without the use of organic solvents, however, according to our experience, manufacturers do not, or do not always have adequate inspections regarding the cleanability of their products, and the material and treatment are not listed on the care label in accordance with international regulations.
In addition to what is detailed in point 4, individual assessment applies to the following items:
- Curtains (indoor and outdoor), outdoor textiles: in the case of curtains, the age, condition, material and other functions of the curtain significantly affect the cleanability. Therefore, the Service Provider always reserves the right to inform the Customer about the feasibility and price of the service after taking over the curtains and to ask for their consent.
The service provider assumes no responsibility for:
o for cleaning curtains without operating instructions
o for curtains that have been exposed to strong and/or long periods of sunlight (UV radiation) and thus weakened in their material
o for weaknesses in sewing and tucking
o for elements used to fix and decorate curtains, e.g. curtain hangers, rings, for glued elements
o in the case of a size change of more than 4%
o in the case of multi-layered curtains, for the different size changes of the layers
o for yellowish-brownish spots and discoloration, which may have been caused by sunlight
o for cord curtains (knots) that have not been taken down and sent in professionally
o exceeding 3 meters in height for the delivery of curtains.
17. Data management
The Service Provider records and processes personal data solely for the purpose of the performance and feasibility of the service. The data management regulations are always available at: www.dsfresh.hu.
DS Wash Mosoda Kft. reserves the right to record the items processed by it and to use them for quality assurance purposes and, while preserving anonymity, in its marketing and communication materials.
